Save Files for Problem Diagnosis

Use to compress pertinent diagnostic information into a single zip file. This file can be sent to a Micromeritics Service Representative for problem resolution.

  1. Complete the form. A default file named Diagnostics-[date].zip is created unless another file name is specified.
  2. When the file is saved, log in to the customer portal.
  1. Click the Requests tab.
  2. Click New Request, then complete all fields.
  3. To attach the zipped file, click the Attach File(s) link, then select the Diagnostics-[date].zip file.
  4. Click Add Request to submit the problem request.
  5. Return to the portal to track the progress of the problem solution.

Save Files for Problem Diagnostic Fields and Buttons Table
Field or Button Description
Comment [text box] Enter information that would be helpful to the Micromeritics representative. If the computer is not connected to the internet, complete this field. If the computer is connected to the internet, this information can be completed on the Micromeritics Customer Support portal.
Include Files

Add. Click to select additional files to send with this problem diagnosis.

Delete. Select the file in the Include Files box, then click Delete to remove the file from the list.

Clear. Click to clear all files from the Include Files box.

Save As [button] Click to specify the name and location of the compressed file. Make a note of the file name and location. This file will need to be sent to your Micromeritics representative for problem resolution.
Micromeritics representative [text box] Enter the name of your Micromeritics representative. This information will remain on the window each time files for problem diagnosis need to be submitted (can be modified as necessary).
User Information [text box] Enter information for the person to be contacted by a Micromeritics representative. This information will remain on the window each time files for problem diagnosis need to be submitted (can be modified as necessary).
  For fields and buttons not listed in this table, see Common Fields and Buttons.
 
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